Terms of service
This website is operated by Hand and Jones Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Hand and Jones Ltd. Hand and Jones Ltd. offers this website, including all information, tools and services available from this site (referred to in this document as “the Service”), to you, the user (referred to in this document as “you” “your” and “yours”), on the condition of your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and placing an order with us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”) including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site including browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing and using our website. By using any part of this website you are agreeing to be bound by these Terms. If you do not agree to all the Terms and Conditions of this agreement you should not access the site of use any of its services.
Any new features or tools which are added to the current site shall also be under the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or making changes. You should review this page regularly for any changes. Your continued use of or access to the website constitutes your acceptance of any changes.
Our store is hosted on Shopify.inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
The headings used in this agreement are included for convenience only and will not limit of otherwise affect these Terms.
None of the statements made in this document affect your statutory rights as an online consumer.
Section 1 – Online store terms
By agreeing to these Terms of Service, you are agreeing that you are over 18 years of age. Minors using this site must have the agreement of, and the supervision of a parent or guardian.
Purchases made through Handjones.com are for your private, domestic use. You may not use our products for any illegal or unauthorized purpose including resale, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws)
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your account.
Section 2 – General conditions
We reserve the right to refuse service to anyone for any reason at any time.
Your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. We assure you credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, resell or exploit any portion of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
Section 3 – Accuracy, completeness and timeliness of information
We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
The site may contain certain historical information which by nature is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any of the information on our site.
Section 4 – Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuation of the Service.
Section 5 – Products or services
Certain products or services may be exclusively available online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any colour will be strictly accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of product or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased by you will meet your expectations, or that any errors in the service will be corrected.
For more detail, please review our Returns Policy.
Section 6 – Accuracy of billing and account information
We reserve the right to refuse any order you may place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that in our sole judgement appear to be placed by dealers, resellers or distributors.
You must provide current, complete and accurate purchase and account information for all purchases made at our store, use a payment method belonging to you, in your name, and ensure you have sufficient funds in your account to cover the cost of purchase. You must promptly update your account and other information including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Section 7 - Optional tools
We may provide you with access to third-party tools over which we neither monitor or have any control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider/s.
We may also, in the future, offer new services and/ or features through the website (including the use of new tools or resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 – Third party links
Certain content, products and services available via our Service may include materials fromthird-parties.
Third party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating such content, and will not have any liability or responsibility for any third-party materials or websites, or for any other products, materials or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third-party policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
Section 9 – User comments, feedback and other submissions
If, at our request you send certain specific submissions (for example a competition for creative ideas) or without a request from us, for example, you send creative ideas, comments, suggestions, proposals, plans or other material whether online, by email, by postal mail or otherwise, you are agreeing that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium the material (collectively referred to below as “comments”) that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any parties intellectual property or these Terms of Service. We reserve the right to terminate your use of the Service for posting such comments.
You agree that your comments will not violate any right of any third party, including copyright, trademarks, privacy, personality or any other personal or proprietary right. You further agree that your comments will not contain any libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website or app. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Section 10 – Personal information
Section 11 – Errors, inaccuracies and omissions
While we make the greatest effort to ensure information is correct, occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or any related website has been modified or updated.
Section 12 – Prohibited uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using this site or its content (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful purpose; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights, including copyrighted property of our brand or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any that will affect the functionality or operation of the Service or any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 – Disclaimer of warranties; limitation of liability
We do not guarantee, to represent or warrant that your use of our service will be uninterrupted, timely, secure or error free.
We do not warrant that the results that may be obtained for the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use the Service is at your sole risk. The service and all products and services delivered to you by the service are (except as previously stated by us) provided “as is” and “as available” for your use without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Hand and Jones cannot be held liable for any delay to delivery of an order due to force majeure events outside of our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lockdowns, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
In no case shall Hand and Jones Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profit, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products procured using the Service or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content, or product posted, transmitted or otherwise made available via the Service, even if advised of their possibility. Because some areas, states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such areas, states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 – Indemnification
You agree to indemnify, defend and hold harmless Hand and Jones Ltd. and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
Section 15 – Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of other remaining provisions.
Section 16 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof)
Section 17 – Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any other policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service)
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 – Governing law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.
Section 19 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of the Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website for the Service following the posting of any changes constitutes your acceptance of those changes.
Section 20 – Contact information
Questions about the Terms of Service should be sent to us at:
24 Landgate, Rye, East Sussex, TN31 7LJ